Klantenservice
CUSTOMER SERVICE EMPLOYEE FOR ITALIAN MARKET
Come on, let’s ROC together!
Do you thrive in a dynamic, international work environment? Do you possess a genuine passion for high quality customer service? Good! VONROC is looking for you!
Who is VONROC?
VONROC is one of the fastest-growing E-commerce companies in the Netherlands, boasting a unique Direct-to-Consumer approach in the market. We specialize in delivering exceptional products to DIY enthusiasts, home lovers, and garden lovers. Since our inception in 2017, VONROC has expanded its reach to fifteen countries globally. In 2021, we proudly secured the fourth spot in the CrossBorder E-Commerce list of the Netherlands, a testament to our rapid international growth.
To keep up with this growth we are looking for a Sales Support Italy.
Your Job
As a Sales Support Employee, you’re the proud ambassador of our young and dynamic company. You embody VONROC’s dedication to great customer service, making every interaction count.
You’ll be the positive problem solver, the peacemaker, and the source of valuable product knowledge. Whether it’s resolving an issue, providing information, or assisting with an order, you’re there to make every experience seamless and ensure the customer feels heard and appreciated.
What Will You Do?
• Respond promptly and in a friendly manner to customer inquiries via email, chat, phone, and social media.
• Investigate and resolve reported issues to ensure a positive customer experience.
• Reviews are significant and you proactively engage on Italian platforms and websites.
• Collaborate closely with country managers to address common questions and issues, identifying areas for improvement.
What Do You Possess?
• An interest in E-commerce and online sales.
• A proactive mindset and willingness to learn and grow, with previous work experience being a plus.
• Accuracy, team collaboration skills, decisiveness, and persuasiveness when addressing customer inquiries.
• A problem-solving attitude infused with positivity.
• Excellent command of Italian, spoken and written. Proficiency in English, both spoken and written, is also essential.
• Availability for 32-40 hours per week.
Because You ROC:
• Competitive salary based on experience and skills.
• Focus on your personal and professional development, ambition and growth.
• An informal work environment with enthusiastic colleagues from all over the world.
• Daily fresh and healthy (free!) lunch, provided by our very own Ina. Fridays often conclude with a relaxed drink at our ROC Café.
Apply
Are you the positive Customer Support employee we’re looking for? Send your resume and cover letter to hrm@vonroc.com, addressed to Ms. L. Stuurman, and maybe you will be joining our team soon!
About VONROC
Our mission: "At VONROC, we deliver high-quality DIY, garden, and home comfort products that make everyday life in and around the house easier. We offer exceptional value for money to make our products accessible to everyone." This mission aligns with our slogan "Build Your Future," which reflects our ambition to bring great and affordable products to market that everyone can use.
VONROC is part of PTH Global, a company that develops technical products to make life in and around the house easier. PTH Global stands for People, Technology & Happiness and offers a wide range of products, from power tools to household appliances and garden products. PTH Global focuses on two key brands: FERM (B2B) and VONROC (D2C).